Disney Plus Error Code 83 Firestick
Error code 83: ‘Something went wrong. Please try again…’
If you see the following error message when attempting to play a video, select an option below for more information:
‘Something went wrong. Please try again. If the problem persists, visit the Disney+ Help Centre (error code 83).‘
Cause
This is usually a device compatibility issue or connection error. Possible causes include, but are not limited to:
- Using an unsupported device (including an emulator) or method to access Disney+
- Example: playing a video on your device’s web browser instead of the Disney+ app
- Unstable or slow internet connection
Troubleshooting
To resolve this error (and related errors):
- Launch the Disney+ app on a supported device or access DisneyPlus.com on a computer with a supported configuration
- Check your internet connection*
- For more information, see Troubleshooting playback and streaming issues
- Relaunch the Disney+ app or refresh the site and try playing the video again in a few minutes
- Power down or restart your device, and then try relaunching the Disney+ app
- If you are having trouble logging in after restarting your device, see Login issues with Disney+
If you’re still having trouble, please contact us directly for further assistance.
*If you recently experienced a service outage with your internet provider, it is strongly recommended to power cycle (power down and restart) your modem and router.